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Privacy Policy

How we collect, use, and protect your information

Last updated: February 4, 2026

1. Introduction

LogiSync AI ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website logisync.ai and use our services.

By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this Privacy Policy, please do not access the site.

2. Information We Collect

2.1 Personal Information You Provide

We collect information you voluntarily provide when you:

  • Create an account (email, name, company, role)
  • Subscribe to our newsletter (email address)
  • Submit a contact form or enquiry (name, email, message)
  • Request a demo (name, email, company, role)
  • Provide feedback or report issues

2.2 Information Collected Automatically

When you visit our website, we may automatically collect:

  • Device information (browser type, operating system, device type)
  • Usage data (pages visited, time spent, click patterns)
  • IP address and approximate location
  • Referring website or source

2.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience. These include:

  • Essential cookies: Required for the website to function properly
  • Analytics cookies: Help us understand how visitors interact with our site
  • Preference cookies: Remember your settings and preferences (e.g., theme)

You can control cookies through your browser settings. Note that disabling certain cookies may limit functionality.

3. How We Use Your Information

We use the collected information to:

  • Provide, operate, and maintain our services
  • Create and manage your account
  • Process and respond to your enquiries
  • Send you newsletters and updates (with your consent)
  • Improve our website and services
  • Analyze usage patterns and trends
  • Detect and prevent fraud or abuse
  • Comply with legal obligations

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information. We may share your information with:

4.1 Service Providers

Third-party companies that perform services on our behalf, such as:

  • Email delivery services (e.g., Resend)
  • Analytics providers
  • Cloud hosting providers

4.2 Legal Requirements

We may disclose your information if required to:

  • Comply with applicable laws or legal processes
  • Protect our rights, privacy, safety, or property
  • Respond to lawful requests from public authorities

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred. We will provide notice before your information becomes subject to a different privacy policy.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

  • Encryption of data in transit (HTTPS/TLS)
  • Secure password hashing
  • Regular security assessments
  • Access controls and authentication

However, no method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to:

  • Provide our services to you
  • Comply with legal obligations
  • Resolve disputes and enforce agreements

When you delete your account, we will delete or anonymize your personal information within 30 days, except where retention is required by law.

7. Your Rights

Depending on your location, you may have the right to:

  • Access: Request a copy of your personal information
  • Correction: Request correction of inaccurate information
  • Deletion: Request deletion of your personal information
  • Portability: Receive your data in a structured, machine-readable format
  • Objection: Object to processing of your personal information
  • Withdrawal: Withdraw consent for processing

To exercise these rights, please contact us at privacy@logisync.ai.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We take appropriate safeguards to ensure your information remains protected.

9. Children's Privacy

Our services are not directed to individuals under 16 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. Material changes will be communicated via email or a prominent notice on our website.

12. Contact Us

If you have questions about this Privacy Policy, please contact us: